Premely Privacy Notice

Premely is a web analytics service owned and operated by Adaptive Labs. References to Premely in this notice mean the Premely service provided by Adaptive Labs. You can contact us about this notice or a privacy request at support@premely.io.

When Premely handles account, billing, support, security and website information for its own purposes, Premely determines how that information is used. When a customer uses Premely to measure its website, the customer normally determines the purpose of that measurement and Premely processes the data to provide the service.

• Account and workspace information, such as a name, business email address, role and access records.
• Subscription information, such as plan, billing state, invoices and payment references. Payment-card details are handled by the payment provider.
• Support and communications information, including messages, requests and service preferences.
• Service and security information, including timestamps, browser, device category, diagnostics and access events.
• Customer analytics information, including site and workspace identifiers, event times, page paths, referrers, campaign parameters, approximate geography, browser, operating system, device category and configured conversion or revenue events.

The legal basis depends on the activity and the law that applies. It may include performing a contract, meeting a legal obligation, a legitimate interest that is not overridden by individual rights, or consent where required.

• Provide, administer and support Premely accounts and workspaces.
• Process subscriptions, maintain records and communicate about the service.
• Protect the service, investigate misuse and maintain reliability.
• Provide analytics on a customer's instructions.
• Meet legal obligations and establish or defend legal rights.

Personal data may be shared with authorised workspace members, infrastructure and service providers, professional advisers, regulators or authorities where required, and a successor involved in a lawful business transaction. Providers that process customer data for Premely are described in the Subprocessor List.

Premely and its providers may process information in more than one country. Where data-protection law restricts a transfer, Premely uses an available legal safeguard and applies appropriate protections to the transferred information.

Premely keeps personal data only for as long as it is needed to provide the service, maintain security and business records, meet legal obligations or resolve claims. Customers can use available export and deletion controls for their workspaces and sites. Some information may remain in restricted backups until the applicable backup cycle completes.

Depending on the law that applies, you may have rights to access, correct, erase, restrict or object to the use of personal data, receive portable data, withdraw consent and complain to a regulator. Contact support@premely.io to make a request.

If your request concerns analytics collected by a Premely customer, contact that website or organisation first. Premely will assist the customer where required.

The Cookies and Storage Notice explains when device storage may be used. Premely uses technical and organisational measures designed to protect information, but no online service can guarantee complete security.

Premely may update this notice when the service, processing or legal requirements change. The current effective date and version are shown at the top of this page.